Terms and Conditions
At www.onemorebear.co.uk we want you to have an enjoyable shopping experience with us as we endeavour to provide you with the very best possible products and services. Below are our terms and conditions and we recommend you read these as by using www.onemorebear.co.uk you accept and agree to be bound by our conditions. We may change our terms from time to time without notice to you and any changes will only apply to orders placed subsequent to any alterations.
Details
www.onemorebear.co.uk is owned and operated by Tracy Roberts, One More Bear 204, Trentham Retail Village, Stoke On Trent, Staffs, ST4 8AX
If you have any questions or queries‚ please use one of the contact options on our contact us page and we will get back to you.
"We"‚ "us" and "our" refer to www.onemorebear.co.uk
Purchase
To make a purchase from www.onemorebear.co.uk you must be over 18 years of age. If you are under 18 and wish to use our website‚ you must do so only with the involvement of an adult. All quoted prices are inclusive of V.A.T and any delivery charge levied on your purchase is quoted prior to confirming your order. All our prices are quoted in GBP(£s) sterling.
When you have placed an order with www.onemorebear.co.uk you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch. For more details‚ please read our delivery and returns policy
Pre Order
If an item states PRE ORDER then this item is currently not in stock, but will be due in stock soon. You can proceed online with these items and they will be dispatched once they arrive into stock. Please order pre order items seperate to in stock items. If you order contains a mix of both in stock and pre order items, your order will be held until all items are in stock and then dispatched together.
If you cannot proceed with a pre order online, then please ring our shop number 01782 698306 and we can help over the phone. We are open everyday 10am-5pm where we can take a deposit over the phone to secure your pre order, alternatively you can email us at info@onemorebear.co.uk if it is out of hours where we will get back to you asap.
Pre Orders are held for 24 hours from notification.
Please note that deposits are non-refundable and non-transferable.
Returns Policy
We honour your right to cancel an order under the distant selling regulations (2000). You have 14 days in which to notify us that you wish to cancel and the 14 days commences on the day after you receive your order. This is your statutory 'cooling off' period. You can notify us by e-mail. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item/items back otherwise we cannot accept the goods
Any promotional item or free gifts that were sent as part of the order must be returned also.
Any item being returned to us must be received by us within 7 days of us being notified of your intention to send the item back. If the item is unwanted and returned, we will refund the cost of the bear as per your statutory rights excluding the cost of delivering the item to you.
In the rare occassion the goods have arrived damaged, Please advise within 28 days of recieving the goods via email or the contact us section of the website, The goods should be returned within 7 days from our approval to yourselves, All postage costs will be refunded should the goods be faulty, A refund or replacement will be offered.
All unwanted goods need to be returned in a full saleable condition, with all complete packaging and to include tags, Certificates and Dust bags
Refunds can take up to 30 working days to be processed
Cancellations - Orders cancelled by the customer when full payment has been made will incur an admin fee of £2.00, This fee will be deducted from the payment before any refund is processed, Cancelled orders and refunds will be processed within a 28 day period.
Returns Address
One More Bear, Unit 207a, Trentham Retail Village, Stoke-On-Trent, Staffordshire, ST4 8AX
Payment Gateway
We take security very seriously. When you enter your payment details‚ our ‘Secure Server Software’ (SSL) encrypts this data before sending it over the internet. Our Secure Server uses 128 bit encryption which is the highest level on encryption currently available. We take all reasonable precautions to keep your payment and order details secure‚ however‚ unless we are negligent we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. Copyright
The graphics‚ logos‚ text and content of our site are the property of www.onemorebear.co.uk, Any use of the graphics‚ logos and contents are strictly forbidden unless authorization has been given in writing by the proprietor of www.onemorebear.co.uk
Your Conduct
You must not use our website in any way that is likely to cause disruption or damage or for any fraudulent or criminal act. You accept that all communications sent from your computer are your responsibility and not ours and any comments and reviews that are left reflect your view and not that of either www.onemorebear.co.uk
Communication
By agreeing to our terms and conditions‚ you accept to receive electronic and postal communications from us. If‚ at any time‚ you no longer wish to receive information from us regarding products or services‚ you can e-mail us at web_onemorebear@yahoo.co.uk
Specifications
www.onemorebear.co.uk has taken every care in the preparation of the content of this website‚ in particular‚ to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However‚ orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown and the weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on our website however‚ the actual colours you see will depend on your monitor and we cannot guarantee your monitor's display of colour will accurately reflect the colour of the product on delivery. To the extent permitted by law in England‚ we disclaim all warranties‚ express or implied‚ as to the accuracy of the information contained in any of the materials on this website. www.onemorebear.co.uk shall not be liable for any personal loss or damage which may arise from the use of any of the information contained in any of the materials on our website.
Customer Satisfaction
At www.onemorebear.co.uk we want you to thoroughly satisfied with the products and services we provide however‚ in the unlikely event that you are not satisfied with the service you have received‚ please e-mail us using our contact us page and we will deal with any enquiry promptly‚ efficiently and professionally.